Refund policy
Returns, Refunds & Satisfaction Guarantee
At TEATIMES, we believe wellness should feel intentional, comforting, and trustworthy. We take great care in creating products that are thoughtfully sourced and crafted to become part of your daily ritual.
If something isn’t right with your order, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee from the date your order is delivered.
If you are not fully satisfied with your purchase, please contact us and we will work with you to find the most appropriate solution.
Contact Us Before Any Return
Before returning any item, you must first contact us at:
Our team will provide you with:
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the correct return address
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return instructions
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return authorization, if applicable
Returns sent without prior approval may not be accepted.
Eligibility for Returns
We accept returns for eligible items that meet all of the following conditions:
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the item is unused and unopened
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the item is in its original packaging
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the return request is made within 30 days of delivery
Once your return is approved and received, we will process your refund to the original payment method.
Opened or Used Products
Because TEATIMES products are consumable wellness products, opened or used items are generally not eligible for return.
However, we understand that individual preferences and experiences may vary. If you are dissatisfied after trying a product, please reach out to us at hello@teatimes.com. In certain cases, and at our sole discretion, we may offer one of the following:
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a replacement product
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store credit
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a partial refund
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a one-time courtesy refund
This approach allows us to support our customers fairly while maintaining product safety and quality standards.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@teatimes.com.
To help us resolve the issue quickly, please include:
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your order number
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a brief description of the issue
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clear photos of the item and packaging, if applicable
If the issue is confirmed, we will arrange an appropriate remedy, which may include a replacement or full refund.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item:
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customers are responsible for return shipping costs
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original shipping charges are non-refundable
We recommend using a trackable shipping service, as TEATIMES is not responsible for returns lost in transit.
Refund Processing
Once an approved return is received and inspected, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged or incorrect:
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opened or used consumable products
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items returned without prior contact and authorization
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gift cards, if applicable
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final sale or clearance items, if marked as such at the time of purchase
Subscription Orders (If Applicable)
For subscription purchases, you may cancel or modify your subscription before the next billing date.
Once a subscription order has been processed or shipped, it cannot be canceled. Refunds for subscription orders remain subject to the same policy described above.
Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page and will apply to orders placed after the updated version becomes effective.
Contact
For all return, refund, or satisfaction-related inquiries, please contact: